ACHIEVING
Sales & Customer Experience Training
The strongest bond and connection between the customer and the business is Sales and Customer Service. This happens because they bridge the gap between the customer's need and the product/service that satisfies that need.
It is therefore important for a business to have competent salespeople and representatives, especially in highly competitive environments with high demands and expectations from both customers and businesses. Avocado Learning Experiences’ Achieving programs develop interventions that focus on targeted and immediately applicable techniques.
EDUCATIONAL SOLUTIONS
Do you want to improve the qualitative or quantitative results of your sales? The efficiency of your people dealing with negotiations? Are you interested in changing the way your sales team approaches customers?
We are here to show them techniques that will increase their productivity.
- Consultative Selling
- Maximizing Sales in Retail Business
- Profitable Negotiations
Do you want everyone to know how they contribute to the "customer journey"? Do you want your customer to enjoy a service that represents your company? Do you want to create a great experience for everyone?
We are here to highlight the value of exceptional service that we all want to receive and enjoy in every aspect of our lives.
- Moments of Truth
- Creating Exceptional Customer Experience
- Branded Customer Service
- Handling Customer Interactions through adversity
- Creating a positive customer experience στην μετά-Covid εποχή
INTEREST FORM
If the above thoughts have crossed your mind or personal development of your people lies within the priorities of your organization, contact us to design the program that suits your special business goals.
F.A.Q.
The duration of a program depends on the content, the pace and the time that both participants and the company can devote. Taking into account the daily working life of your people as well as time required for experimentation (practical application) and comprehension, it is recommended that there is a distance of about 15-20 days between training modules (workshops or other actions). For example, a program with 3 training modules can be completed within a period of about 1.5-2 months.
Depends on the learning elements that we choose to include in a program. For example, webinars may address to up to 50 participants, masterclasses up to 150 participants, workshops up to 15 people/group or 20 people/group (with two facilitators).
Of course. We use Zoom, Microsoft Teams, Webex, or whatever platform your company supports. Our online programs are fully interactive and participatory.
Fully customizing programs is in our DNA and we deliver them in the most efficient way Can the programs be fully customized to our own business needs? Fully customizing programs is in our DNA and we deliver them in the most efficient way . Through the Lensing stage we investigate and highlight the real needs, taking into account the characteristics and particular needs of the job and the participants. The program to be designed is based on the above and many other criteria.
It depends on the prework we choose to have during the lensing stage. A typical adjustment period ranges from 15-30 days.
The investment of a program usually includes selected tools and methods that we use during the program:
- lensing stage such as: focus groups, scrum meetings, observations, pulse survey, neuroscience tool (Prism Brain Mapping tool), development centers etc.
- learning stage such as: e-learning or microlearning training platform, learning & experiment elements, workshops etc.
- sustaining stage such as: follow up workshops, personal or group coaching, microlearning elements
The selection of suitable consultant-facilitators is always based on the expertise and experience that meet the needs and specifications of each program. Another parameter is the training culture of every organisation (e.g. traditional, modern, conservative). The facilitator is selected according to the style that would best suit the learners.
Participants have access to the ALE e-learning platform as well as the learning & experiment elements of the program for 6 months. In addition, they have the possibility to download part of the material available on the platform.
The HR department as well as other interested parties, depending on the tools and methods used, are delivered detailed reports based on pulse survey results,
focus groups, development centers at individual and group level, program evaluation feedback both from the participants and the consultants – facilitators.
Together we will plan the next steps, taking into account:
- Findings from the completed program such as: what the facilitators noticed during the program, what points need development and improvement, what would be of interest to the participants.
- The company’s short-term and long-term development and training goals for the specific group.